Although she doesn't perform threading or sugaring (a natural method of waxing using homemade sugar and lemon gel), herself, Tummala remains intimately involved with all aspects of her salon, Shobha. She does everything from running the business to supervising the training of the aestheticians. "After training, I'm the guinea pig; I'm the person they have to pass before they get on the floor." Her exacting standards have paid off, as the salons attract a diverse clientele of men, women, South Asians and Caucasians. Tummala was initially taken aback by the number of desis who frequented her salon. "I was surprised by how many desi folks were coming. I didn't expect it, because South Asians felt comfortable going were they already went." She soon realized, however, that Shobha salons' commitment to customer service represented one of its main attractions. "There are many [desi] people like me who need appointments, and don't want to see thread all over the floor. We don't want to have that feeling that nobody is paying attention and we want a place where we know we'll be taken care of."
Clearly, Tummala has tapped into a hidden market. Business is booming, and expansion plans are currently underway. "Expansion to a few cities is a goal at some point, but right now we want to find some stability. We're in the process of launching facials. You hear a lot about Indian skin care and ingredients, just because South Asian culture is becoming more popular in the mainstream." The facials will join an extensive list of services that includes not only the ever-popular threading and sugaring, but also henna tattoos for special events and bridal parties. Shobha also offers beauty products such as toners, exfoliators and even home hair removal kits. Teas, tees and educational literature round out the salon's offerings.
Shobha Tummala's has fulfilled her goal of bringing desi grooming practices to the mainstream, and at the same time, she's struck a chord with desis and non-desis alike. Everyone, it seems, is searching for beauty without artifice. And what could be more natural than that?
